**PLEASE NOTE: ALL ORDERS PLACED BETWEEN FRIDAY 9/30 AND FRIDAY 10/7 WILL BE PROCESSED AND SHIPPED THE WEEK OF 10/10
**PLEASE NOTE: ALL ORDERS PLACED BETWEEN FRIDAY 9/30 AND FRIDAY 10/7 WILL BE PROCESSED AND SHIPPED THE WEEK OF 10/10
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Warranty + Repair Services

We’re sorry to hear your piece needs repair and we would love to help make it look like new again! 

One Year Warranty

If your piece breaks within the first year of your purchase, repairs are on the house!

In order to initiate a repair, please contact us via email at info@novalitavintage.com. Include a message detailing what broke along with an image (or several if possible) showing the damage. We will follow up by sending you a shipping label + instructions for shipping your item back. Once received, we will have it fixed and sent back to you in a timely manner, no questions asked!**

Out of Warranty

If it's been more than a year since your purchase, don’t worry, we still want to help offer easy repairs for all products purchased from us. Please contact us for a repair quote and to receive a pre-paid shipping label. Included in your repair cost will be an additional $25 to cover the cost of shipping and handling to ensure your piece makes it to us and back to you again safely!

 

**If the repair includes damaged or missing stones, there will be an additional cost for the replacement stone, but the repair itself is still free. We will provide you with a quote on what replacing the stone would cost prior to making the repair.

Also please keep in mind that in order to be covered by our one year warranty, the jewelry cannot have had any additional alterations performed by another jeweler after purchase.