One Year Guarantee
We stand behind the quality and craftsmanship of all Nova Lita jewelry. If any part of your jewelry unexpectedly breaks within the first year of your purchase, repairs are on the house, no questions asked!*
In order to initiate a repair, please contact us via email at email@example.com. Include a message detailing what broke along with an image (or several if possible) showing the damage. We will follow up by sending you a shipping label + instructions for shipping your item back. Once received, we will have it fixed and sent back to you in a timely manner!
* Broken or lost gemstones will require a replacement fee. We will provide you with a quote prior to the repair. If any alterations have been performed by another jeweler after your purchase, the item will no longer be eligible for our one year guarantee.
Out of Warranty Repairs
If it's been more than a year since your purchase, don’t worry, we still offer easy repairs on all products purchased from us. Please contact us for a repair quote and to receive a pre-paid shipping label. Included in your repair cost will be an additional $25 to cover the cost of shipping and handling to ensure your piece makes it to us and back to you again safely!