Covid 19 Notice: ***Please note that processing + shipping delays may arise due to Covid-19. We are doing everything we can on our end to ensure timely delivery and we appreciate your patience and understanding during this time!***
Covid 19 Notice: ***Please note that processing + shipping delays may arise due to Covid-19. We are doing everything we can on our end to ensure timely delivery and we appreciate your patience and understanding during this time!***
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FAQ

where do you source your materials?

We love the hunt at Nova Lita Vintage. Through careful research, countless hours of aimless exploration, and patience amidst the masses of people + piles of treasures are we able to find and bring in only the most special of gems. We source only those pieces that we feel convey our vision, are confirmed second-hand, and most importantly, are verified as authentic fine jewelry. From there, we bring home the bits of treasures we’ve found excited to begin designing the larger picture of what those pieces will come to be in our one-of-a-kind fine jewelry.

 

are you using ethically sourced + conflict-free materials?

All of our materials have been sourced via auctions, markets, and second-hand sales. We do define our product as ethically sourced because we only buy + sell those pieces created from second-hand materials, in other words, rather than impact our world through the detrimental ways that gold, diamonds and gemstones are mined, we prefer to re-use materials that have already lived one, two, or even three lives, and are ready for their renewed sense of purpose.

Put simply, with respect to the term “ethically sourced” jewelry, yes, we do consider our process to be an ethical one and are very proud to be a part of the sustainability movement!  

 

how should I clean my Nova Lita jewelry?

We strongly believe that if you’re going to spend a pretty penny on something sparkly, you should be able to wear it every day and our goal is to bring you that low-maintenance fine jewelry that can be worn day + night without that extra precaution. With that said however, we do recommend avoiding wearing your pieces while doing anything extra messy or while in places where they may be impacted by chemicals. Keeping all of this in mind, below are some recommendations for keeping your NLV jewelry looking fresh-

 

Liquid Jewelry Cleaner + Cloth:

We recommend using a gold cleaner such as Connoisseurs Precious Jewelry Cleaner followed up with their Gold Jewelry Polishing Cloth. It’s a quick one-two step with a rinse and scrub and all can be done in 2 minutes or less.

*Please keep in mind you should not put opals or pearls into this cleaner as they are very fragile gems and should be handled with care*

Home Made Cleaning:

If you’re like us and need the instant gratification but don’t have the proper materials like those listed above, another easy and just as effective way of cleaning your gold is with a liquid dish detergent + warm water mixture. Simply heat up a bowl of water (Or if you have it, sodium-free seltzer water is another great alternative), put in a few drops of liquid dish detergent and mix together until you have a warm soapy bath. Put your jewelry in the tub and let it soak for 20 minutes. Give it a quick scrub with a toothbrush and you're set.

*Please keep in mind that if you are cleaning jewelry that contains opals or pearls, the water bath should be lukewarm NOT boiling, these are very fragile gems and should be handled with care*

 

my Nova Lita jewelry broke- what now?

We’re sorry to hear this and want to make it right! For those pieces that have broken within the first year of purchase, we offer a Care + Repair warranty for no additional cost. Simply send us an email with a detailed message of your broken piece along with an image showing the damage and we will follow up by sending you a shipping label + instructions for shipping your item back. Once received, we will have it fixed and sent back to you in a timely manner, no questions asked!

 

Do you design custom pieces?

We do! For those looking to revamp their jewelry collection we offer design + customization services in which we can work together with your budget, vision, and style to create something you’ll love.

 

how do I know if something is in or out of stock?

There are very rare occasions that items will show up on site that are out of stock but with technical glitches, it happens! Don’t worry, if a piece is out of stock it will show as such in the details of the product. If this is a piece you loved and missed out on, please consider our custom design services where we will do our best to replicate that piece that got away.

 

how can I check my order status?

After you have placed your order, you will be sent a confirmation email with an order number. From there, if you choose to create an account you can reference your order by signing into your account and inputting your order number. Regardless, we will keep you updated with any movement your order makes along with a tracking number where you will be able to track your shipment. Please review our shipping policy for further details on processing and shipment timelines.

 

where can I track my shipment?

Once we have confirmed your order you will be given a tracking number where you are able to track your shipment! Please review our shipping policy for further details on processing and shipment timelines.

 

is sales tax included in an online order?

Sales tax for your state is calculated and applied at check out so you can see the breakdown of what you are paying for.

 

what is your return policy?

Because we are still a very small startup company, we do not offer returns at this time. Should this change as we grow, please join our email list and we will keep you in the loop with any and all modifications made.