How long will it take to process my order?
All orders typically require 2-3 business days to process prior to shipping to ensure they are perfect
What's the status of my order?
Once you place your order, you'll receive a confirmation email with your order number. You can use our chat bot or create an account to check the status of your order.
You will also get a tracking number once the order is shipped and you can track the shipment directly with the shipping carrier!
Can I update my shipping address after ordering?
We can update your address any time prior to shipping your item. Email us at info@novalitavintage.com with your request.
Is sales tax included in the price?
Sales tax is calculated automatically at checkout based on your shipping location. You can view your order total including any applicable sales tax prior to completing your purchase.
Can I include a personalized message?
Of course! Just include a message in the note box at check out we'll include a handwritten note :)
Can I return my purchase?
All sales on Nova Lita are final. Feel free to ask any questions prior to placing your order so you can feel 100% confident in your purchase. If there's any issues with your order we'll work with you to make it right!
What if my jewelry breaks?
We offer a 1-year guarantee on all our jewelry! If something unexpectedly breaks, we will repair it free of charge! You can find more details at the link below:
Does all jewelry have a gold stamp?
Because we work with recycled gold and vintage pieces, some of our pieces don't have traditional hallmark stamps, while others do.
We love giving old gold new life — and every piece, regardless of stamp, is tested for purity to guarantee the quality you expect.
You can trust that your jewelry is solid gold and made to last a lifetime.