How long will it take to process my order?  

All orders typically require 2-3 business days to process prior to shipping to ensure they are perfect

What's the status of my order?

Once you place your order, you'll receive a confirmation email with your order number. You can use our chat bot or create an account to check the status of your order.

You will also get a tracking number once the order is shipped and you can track the shipment directly with the shipping carrier!

Can I update my shipping address after ordering?

We can update your address any time prior to shipping your item. Email us at info@novalitavintage.com with your request.

Is sales tax included in the price?

Sales tax is calculated automatically at checkout based on your shipping location. You can view your order total including any applicable sales tax prior to completing your purchase.

Can I include a personalized message?

Of course! Just include a message in the note box at check out we'll include a handwritten note :)

Can I return my purchase?

All sales on Nova Lita are final. Feel free to ask any questions prior to placing your order so you can feel 100% confident in your purchase. If there's any issues with your order we'll work with you to make it right!

What if my jewelry breaks?

We offer a 1-year guarantee on all our jewelry! If something unexpectedly breaks, we will repair it free of charge! You can find more details at the link below:

Care + Repair

Shipping Questions

How long will it take to receive my jewelry? 

Your order will be shipped out 2-3 business days after you place your order. After it's shipped, the time to reach you will depend on your selected shipping method!

The below times do not include order processing time.

• Standard US Shipping: 3-5 business days 
• Two-Day US Shipping: 2 business days 
• Overnight US Shipping: 1 business day
• Standard Canada Shipping: 5-10 business days
• Standard International Shipping: 5-10 business days

How much does shipping cost?

• Standard Domestic US Shipping: FREE 
• Two-Day Domestic US Shipping: $25 
• Overnight US Shipping: $40 
• Standard Canada Shipping: $30 
• Standard International Shipping: $75 

International customs/VAT tax

If you place an order internationally and there is an added VAT or import tax, please note it will be your responsibility to pay those taxes in order to receive your item. Nova Lita will not provide an estimate of taxes in advance. 

What if my order is lost?

The worst! If you believe your jewelry is lost in transit, please contact us as soon as possible at info@novalitavintage.com. All jewelry is shipped fully insured and we will work with you to resolve the situation.

Please note that we are not responsible for lost or stolen items once they are marked as 'Delivered' by the shipping service! 

Will my order delivery require a signature? 

We require signatures for all orders over $1,000 USD. If you want to waive the signature, please let us know, but be aware that we will not be responsible for any lost or stolen packages.

If you want us to add a signature requirement for orders under $1,000, please let us know with your order.

Jewelry Care

How do I clean my jewelry?

All our jewelry is solid gold, meaning that every piece is generally durable, low-maintenance, fine jewelry that can be worn day + night without worry. With that said, we recommend avoiding wearing your gold jewelry while doing anything extra messy or in places where they may be impacted by chemicals. If your jewelry does get dirty, or has lost some of its shine, here are some recommendations for keeping your gold jewelry looking fresh.

Liquid Jewelry Cleaner + Cloth:

We recommend using a gold cleaner such as Connoisseurs Precious Jewelry Cleaner followed up with their Gold Jewelry Polishing Cloth. It’s a quick one-two step with a rinse and scrub and all can be done in 2 minutes or less.

Home-Made Cleaning Solution:

Another easy and effective way of cleaning your gold is with a liquid dish detergent + warm water mixture. Simply heat up a bowl of water, put in a few drops of liquid dish detergent and mix together until you have a warm soapy bath. Put your jewelry in the bowl and let it soak for 20 minutes. Give it a quick scrub with a toothbrush and you're set.

Keep in mind that gemstones, particularly opals and pearls, may get damaged if exposed to water or cleaning solutions. Be sure to do some research on your gemstones or feel free to ask us if you're not sure how to clean your gemstone jewelry. Also be sure to check our blog posts below for more information on jewelry care! 

Can I wear my jewelry in the water?

If your piece is solid gold (which all of our jewelry is), then your jewelry should be safe for every day wear, including in the water.

If your piece includes certain gemstones, like jade or turquoise, then water should be avoided as it can damage the gemstone.

Click the link below for our blog with more details!

What Jewelry Is Safe To Wear In The Water?

Any more cleaning tips?

Yes of course! Check out our blogs below for more techniques to safely clean your jewelry.

How To Clean and Polish Jewelry At Home

Advanced Gold Polishing Techniques

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